Privacy Policy
Last updated: December 2024
At Seat Open, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your email address, name, and password.
- Event Information: Details about events you create, including location, time, description, and guest lists.
- Contact Information: Names and email addresses of contacts you add to your contact lists for event invitations.
- Communication Data: Messages and communications you send through our platform.
1.2 Information We Collect Automatically
- Usage Data: Information about how you use our app, including check-in times, event attendance, and feature usage.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Location Data: With your permission, we may collect location information to enhance event check-in functionality.
- Camera Data: QR code scanning data for check-in purposes (processed locally and not stored).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our event management services.
- Event Management: To facilitate event creation, invitation sending, check-ins, and attendance tracking.
- Communication: To send you service-related notifications, updates, and support communications.
- Analytics: To analyze usage patterns and improve our app's functionality and user experience.
- Security: To detect, prevent, and address technical issues and security threats.
- Legal Compliance: To comply with applicable laws and regulations.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 With Event Participants
- Event hosts can see attendance information for their events
- Basic contact information may be shared with other event attendees as necessary for event coordination
3.2 Service Providers
- We may share information with trusted third-party service providers who assist in operating our platform
- These providers are bound by confidentiality agreements and can only use your information for specified purposes
3.3 Legal Requirements
- We may disclose information if required by law or in response to valid legal requests
- To protect our rights, property, or safety, or that of our users or others
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: We regularly review and update our security practices
- Secure Infrastructure: Our servers and databases are hosted in secure, certified facilities
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Data: Retained until you delete your account
- Event Data: Retained for historical records and analytics purposes
- Usage Data: Typically retained for up to 2 years for analytics purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a machine-readable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
7. Cookies and Tracking Technologies
Our mobile application may use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic app functionality
- Analytics Cookies: Help us understand how users interact with our app
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your device settings.
8. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
10. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through the app or by email if the changes are significant
- Provide you with the opportunity to review the updated policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
[Company Address]
[City, State, ZIP Code]
13. Jurisdiction-Specific Provisions
13.1 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, sold, or disclosed, and the right to request deletion of personal information.
13.2 European Union Residents (GDPR)
If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.